ISOMED PHARMA’s strategic decision was to establish a Quality Management System (QMS) under principles and guidelines contained in ISO9000 and ISO9004 regulations. ISOMED PHARMA is now certified UNE-EN ISO 9001:2008.
The QMS has been developed through a process-based approach, implementing continuous improvement in order to increase customers’ satisfaction, by meeting basic needs and anticipating future needs that have not been expressed, not even expected.
This approach allows us to identify each of the processes and sub-processes taking place within ISOMED PHARMA in order to understand and meet customers’ requirements, statutory and regulatory requirements for the products commercialized or the organization itself. Processes are considered concrete added-values as there is always an evaluation of performance outcomes and effectiveness, and continuous improvement based on monitoring specific, measurable, achievable, realistic and time-limited objectives.